PATIENT INFORMATION > CANCELLATION POLICY

Crossroads Physical Therapy Cancellation and No Show Policy

Consistent attendance of all therapy sessions is very important and cancellations/no shows are highly discouraged. Please arrive for your appointment on time. If you are more than 15 minutes late for your appointment, you may be asked to wait until your therapist is available, or more likely, to reschedule your appointment and have a cancellation recorded for that day.

All cancellations and 'no show' appointments will be recorded in your chart.

One 'no show' appointment and you will be removed from any future scheduled appointments (unless justifiable circumstances have been communicated). You will need to call the morning of the day you wish to come in for physical therapy and see what is available.

In the event that you must cancel an appointment, you will need to call at least 2 hours in advance. This notice is necessary in order to allow the availability of the time slot for other patients needing an appointment.

The accumulation of three cancellation/no show appointments will result in discharge from the therapy program. You will be required to obtain a new order from the referring physician before any further appointments can be scheduled.

We appreciate your cooperation in helping us help you and others.

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